1. Introduction
GCE Automotive is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with us, including through our website www.gceauto.com.au, in person, by phone, email or online.
2. Personal Information We Collect
We may collect personal information including, but not limited to:
- Name
- Phone number
- Email address
- Postal address
- Vehicle details (registration, make, model, VIN)
- Service and repair history
- Booking and enquiry details
- Payment and invoicing information
- Photographs or videos of vehicles (for diagnostic, insurance or record purposes)
- Website usage data (IP address, browser type, pages visited)
- We only collect information that is reasonably necessary for the operation of our automotive mechanical and autoelectrical services.
3. How We Collect Personal Information
We may collect personal information when you:
- Book a service or make an enquiry
- Complete forms (online or in-store)
- Communicate with us by phone, email or social media
- Use our website
- Engage our services for vehicle repairs or servicing
4. How We Use Your Information
We use your personal information to:
- Provide mechanical, auto-electrical and air-conditioning services
- Manage bookings, estimates, invoices and payments
- Communicate with you about your vehicle or services
- Maintain service records and warranty information
- Improve our services and customer experience
- Meet legal and regulatory obligations
5. Disclosure of Personal Information
We may disclose personal information to third parties only where necessary, including:
- Parts suppliers and service providers
- Software providers (e.g. accounting, invoicing or booking systems such as Xero)
- Insurers, assessors or warranty providers (where authorised)
- Regulatory authorities where required by law
We do not sell or rent your personal information.
6. Website Cookies & Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic and usage
- Enhance user experience
You can choose to disable cookies via your browser settings; however, some website features may not function
correctly.
7. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Information may be stored electronically or in hard copy and is only accessible by authorised personnel.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.
Personal information may be stored using secure cloud-based systems and internal record management processes.
8. Access & Correction
You may request access to, or correction of, your personal information held by us. Requests can be made by contacting us using the details below.
9. Complaint
If you believe we have breached the Australian Privacy Principles, you may contact us to lodge a complaint. We will respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We aim to respond to privacy complaints within a reasonable timeframe, usually within 30 days.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites and encourage you to review their privacy policies.
11. Children’s Privacy
Our services are not directed to children, and we do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website and will take effect immediately upon publication.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
GCE Automotive
Website: www.gceauto.com.au
